Technician Support

Technical data:
We have a client base of several hundred dealers. They require program updates stemming from State and Federal requirements. We have to be able to update their software quite frequently. So we have established a few mandates that are a little different from the standard Windows shared networking procedures.

We need the Cars*Plus program and the associated files in a directory that is consistent with all of our clients. We use a directory off of the c: drive. Not the programs folder. Not in the documents folder. Use c:\cpw  as the work folder.

Share this folder on a server. Map all work stations to this location.
Make Cars*Plus software icons  directed to this location.

Our installer looks for this directory "c:\cpw". The installer can be directed to any path but, we prefer you use the directory mentioned. So that our tech support staff does not have to help the dealer look all over the hard drive for the cpw folder.. Furthermore, if the installer does not find the c:\cpw  folder it makes the folder and installs the software and links the icon to it. This confuses the client and they think they lost their data.

Important Note.....
Because many dealers do not make consistant backups. Our installer makes a backup for the dealer files in a directory on the c: drive called "cpwbaku".  If something goes awry with the update we have a backup to work with. Do not run this installation twice without our help. Running the installer twice may copy over the only backup they may have. Verify that their backup copy from whatever source is valid before attempting this installer for the second time. We are trying to protect their data. This is not the work folder.

Many dealer's employees or operators do not have the expertise of Windows and networking. Certainly, not paths and work directories. So please setup the networks in the directories we suggest.  Thank you.

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